Custom Built Computers

Quality custom built computer systems at affordable pricing!  One draw back in purchasing a major brand computer system is the service after the sale.  Have you ever had a computer problem and had to call "tech support"?  How long were you on hold and did you have a problem understanding the "tech?  We offer peace of mind that you have a local company that will service what they sell and will treat you like a customer and not just a number. 

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Network Integration

Networking has got to be one of the most mission critical pieces of today's business model.  This is not an area that you can afford to trust "the computer guy down the road" to get the job done correctly.  Most companies make decisions based upon how it will effect their up front cash flow, without looking at the overall Total Cost of Ownership (TCO) and the Return On Investment (ROI).  It is important to realize how much more efficient a company will run with a well designed network infrastructure.  We offer leasing programs that are designed to fit most any cash flow budget.

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VoIP Phone Systems

We are pleased to announce easy to setup and configure Residential and Small Office/Home Office (SOHO) VoIP solutions for less much less than a dollar a day.  Whether you want to buy online and setup yourself or have us do it for you we have a money saving solution. We also provide Toll-Free numbers, Fax-to-E-Mail Service, Voice Mail Only Numbers, Forwarding Numbers, and more!

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On-Site Service

Murphy's law always strikes when you least expect it and the network goes down or the computer or printer goes on the blink right in the middle of a huge deal or crunch time.  You cannot afford ANY downtime and you definitely do not have the time to tear down anything and haul it into a service center somewhere and pray that it gets looked at the same day and they realize the urgency of your problem and drop everything to help you.  This is the reason that on-site service is so crucial to a business's survival and why you need to know who you are going to call BEFORE it happens!  Need references?  No problem!  We will be happy to give you contact information for many happy clients upon request.

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In-House Service

We have a full service technical repair center located at 3270 Burlingame Drive in Crouse, NC. Our technical staff holds industry affiliations.  We have an excellent repair turnaround time and we stand behind our work.  We guarantee all service work for 30 calendar days and if it is not repaired to your satisfaction, we will do anything we can within reason to make sure you are taken care of and are a happy customer!  Our staff is very professional and has excellent customer relations skills.  What does this mean to you?  They won't talk overy your head and confuse you with technical jargon!

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Remote Desktop Control

For some of our clients that are a little further away from us geographically, we have implemented a remote desktop support system that will allow us to work on your system from remote, as long as you can get connected to the internet and open up a web browser.  We do charge for this service on an individual basis, but we also bundle it into service contracts for many of our clients.  This can save a lot of downtime for customers, especially if we recognize the problem over the phone and feel we can fix it quickly through a remote connection.  It becomes a win win situation for both - you the customer - and our support staff.

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Live Internet Support

  As a value added service to our customers, we have implemented a live support chat functionality to our website.  A member of our staff will monitor this channel during normal business hours and try to keep "after hours" monitoring as much as possible.  If live support is offline, you still will have the ability to send an email request and that comes to every staff member and someone is usually in front of their email most anytime of the evening and weekends.  These emails also are forwarded out to a couple mobile email smart phones, so we are reachable pretty much 24x7 if need be.

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Pickup & Delivery

We offer pickup and delivery services FREE of charge in the Crouse, NC area within a 20 mile radius of our home office.  This service is offered as a value add to our clients because we know that your time is important to you.  Please have your computer system disconnected and ready for pickup to expedite the pickup process for our field technician.  Need a pickup?  Call us or complete and online pickup request form and we'll be out in a flash!

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Internet Access

As a value added service to our customers, we also have a subsidiary company that offers excellent high-speed dial-up internet service for as little as $8.95 per month.  We also offer wireless broadband internet services for as little as $39.95 per month.  We have two different wireless offerings, so we are sure to be able to accommodate any internet needs you may have, whether as a homeowner or a business.

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Web Development

We have three in-house web developers that work as a team to design creative and professional websites.  Anything from a simple one page intro website to an in-depth website with e-commerce and database functionality.  Click more details below to see some of the sites we have designed and what people have to say about our web designs!

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